Christmas Holiday Returns
Tips on Making a Successful Exchange3 easy steps for Domestic USA Customers Only. See below outside USA.
1. Place a New Order on our Website. Don't wait...inventory changes daily!
2. Ship your return to us by USPS, UPS, or FedEx at customer expense. Please insure your package.
3. We will credit your account when we receive your returned merchandise
In each of the above cases, you will be charged either
a cleaning fee (when possible), or your item will be donated to local charity.
Refunds will be applied to customer's original payment method. Freight charges not refundable.
Suits and Blazers are special order items, and returns will be assessed a restock and refurbishment fee of $15. Please know your sizes before ordering.
International Returns Require RMA Number.
1. Send only via your local postal service. UPS &
FedEx returns will be refused.
Returns need to be shipped to our address in Dallas:
Big & Tall Direct
Please allow 2 weeks after we receive your return for credit to appear on your bankcard statement.